1. Scope and provider
Neme AI is provided by Shenzhen Subspace Robotics Co., Ltd ("we", "us"). This notice applies when you use the Neme AI website, mobile app, and related cloud services.
Third-party stores such as the App Store or Google Play, and device manufacturers, may have their own privacy rules, for which those parties are responsible.
2. Information we collect
What we collect depends on the features you use, and mainly includes:
- Account information: sign-in identifiers, display name, contact details, and information you provide.
- Device and connection information: device type, identifiers, connection status, capabilities, and operational logs.
- Commands and interactions: text you enter, voice commands, and the process and results of agent tasks.
- Usage and diagnostic information: app version, operating system, crash, and performance data.
- Contact information: the name, email, company, and message you submit through the support form.
3. Device permissions
We request system permissions only when a feature needs them, and you can turn them off in system settings at any time. Features that depend on them may stop working.
- Microphone: for voice commands and voice interaction.
- Local network or Bluetooth: to discover, provision, and control devices.
- Camera: to scan setup codes or capture device information where applicable.
- Notifications: for task status, exceptions, and approval requests.
4. How we use information
We use this information to provide, maintain, and improve the service, including to:
- connect devices, execute tasks, and show status;
- protect accounts, devices, and sites, and detect anomalies or abuse;
- respond to enquiries, support requests, and enterprise discussions;
- analyse performance and reliability, and improve the product;
- meet legal obligations or respond to lawful requests.
5. Sharing and processors
We do not sell your personal information. We share only what is necessary in these cases:
- with service providers such as cloud hosting, messaging, and customer support, under data-processing obligations;
- to comply with laws, regulations, or lawful requests;
- to protect the rights, property, and safety of you, us, or others;
- with your explicit consent.
6. Storage and retention
We retain information for as long as needed for the purposes described here. After account deletion, we delete or anonymise the information unless the law requires otherwise or it is needed to resolve a dispute.
Device logs and task records may be retained for a period according to your settings or deployment plan, to support review and audit.
7. Security
We protect information with measures such as encryption in transit, access control, least privilege, and audit logging. No system can be perfectly secure; if an incident may affect your rights, we will notify you as required by applicable law.
8. Your rights
Where applicable law allows, you may request access to, correction of, or deletion of your personal information, withdraw consent, close your account, or obtain a copy. Use the support page to submit a request; we may need to verify your identity.
9. Minors
Neme AI is not intended for independent use by minors. Where a minor uses the devices or features, it should be under the guidance of a guardian, who is responsible for the account and devices.
10. Cross-border transfers
If your information needs to be transferred outside your country or region, we will follow applicable legal procedures and apply appropriate safeguards.
11. Changes to this notice
We may update this notice. The date on this page will change, and we will provide prominent notice if a change materially affects your rights. Continuing to use the service means you accept the updated notice.
12. Contact us
For questions about this notice or how personal information is handled, contact us through the support page. The provider is Shenzhen Subspace Robotics Co., Ltd.